Terms & Conditions for the Sale of Ticket(s)
DEFINITIONS AND INTERPRETATION
'The Reader' (and 'We', 'Our', 'Ours' and 'Us') refers to The
Reader Organisation, registered in England and Wales with charity number
1126806 and company number 06607389 whose
registered office is at The Reader Mansion House, Calderstones Park, Liverpool,
L18 3JB who is the Trader for the purposes of The Consumer Rights Act 2015.
'Event' means an
entertainment event including, without limitation, a performance, as session, a
concert, exhibition, theatrical and/or music event to be held at a Venue in
respect of which We have the right to sell You Tickets.
the person firm or company staging the Event if different from Us.
'Site' means http://www.thereader.org.uk
'Ticket(s)' means printed, electronic or
other type of evidence (including a wristband) of the right to occupy space at
or to attend an Event sold by Us to You.
an Storyhouse gift You purchase from Us.
'Working Day' means
Monday to Friday, excluding any Public or Bank Holidays.
you or anybody who in Our reasonable opinion is acting with your authority or
be read accordingly.
1. CONTRACT AND INCORPORATION OF TERMS
- Your contract for the purchase of Ticket(s) is formed as soon
as We have processed Your payment and will expire immediately after the
performance of the Event for which You purchased Ticket(s). However, any
purchases are subject to payment card verification and other security
checks and Your transaction may be cancelled if it has not passed Our
- Your purchase of Ticket(s) is subject to these Terms and
- By submitting your booking / purchase, you confirm that you are
at least 16 years old.
- All Tickets are sold subject to availability and to these
Terms and Conditions. These Terms and Conditions should be read carefully
prior to purchase and any queries relating to them should be raised with
Us prior to purchase, as purchase of Ticket(s) constitutes agreement of
these Terms and Conditions. A valid Ticket must be produced to get into an
Event. Please notify Us of any access requirements at the time of booking.
Removing any part of, altering or defacing the Ticket may invalidate Your
- It is Your responsibility to check Your Ticket(s) as mistakes
cannot always be rectified after purchase. Please check your Ticket(s) on
receipt carefully and contact us immediately if there is a mistake.
- We will not be responsible for any Ticket that is lost,
stolen or destroyed. The Management only accept responsibility for Tickets
bought from one of its own managed sales points. Any queries regarding
Tickets purchased from ticket Agents must be directed back to the relevant
- It is not always possible to issue duplicate ticket(s). For
example for non-seated events where there is a possibility of both the
original and duplicate ticket(s) being used, compromising the licensed
capacity of the venue. Duplicates may therefore be issued at the discretion
of The Reader.
- We and the Event Partner(s) reserve the right to provide
alternative seats at an Event to those specified on the Ticket if the
staging of the Event reasonably requires.
- Where a concession is claimed, proof of identity and concession
entitlement (for example of age or student status) may be required.
- Possession of a Ticket does not confer any rights (by
implication or otherwise) on You to use, alter, copy or otherwise deal
with any of the symbols, trade marks, logos and/or intellectual property
appearing on the Ticket.
- Any Ticket cannot be used for advertising, promotions,
contests or sweepstakes, unless formal written permission is given by The
Reader, provided that even if such consent is obtained, use of Our trade
marks and other intellectual property is subject to Our prior written
- You agree not to obtain or attempt to obtain any Ticket(s)
through unauthorised use of any robot, spider or other automated device or
any other illegal or unauthorised activity. We reserve the right to cancel
any Ticket transaction which We reasonably suspect to have been made in
breach of these provisions without any notice to You and any and all
Ticket(s) purchased as part of such transaction will be void and no money
will be reimbursed to you.
- PRICE AND PAYMENT
- The price of the Ticket shall be the price set at the time We
accept Your order. All advertised prices are inclusive of any applicable
taxes but exclusive of per Ticket booking fees, transaction and delivery
fees where applicable.
- The Reader will inform You of this cost at the time of
- No order will be accepted until We have received full payment
in cleared funds. We reserve the right to cancel any booking which We
reasonably suspect to have been made fraudulently or in breach of these
Terms and Conditions which, for the avoidance of doubt, includes the
purchase of tickets by internet robots, spiders or other automated
- All Concessions and Discounts are subject to availability,
they may be restricted to certain price levels and performances and can be
withdrawn by The Reader without notice.
- Only one Concession or Discount is available per ticket.
- If the amount you pay for a ticket is incorrect regardless of
whether because of an error in a price posted on the Site or otherwise
communicated to You, or You are able to order a ticket before its
scheduled on-sale or pre-sale date or You are able to order a Ticket that
was not supposed to have been released for sale, then We will have the
right to cancel that Ticket (or the order for that Ticket) and refund to
You the amount that You paid. This will apply regardless of whether
because of human error or a transactional malfunction of this website or
other Reader operated system.
- Tickets delivered as "Print at Home" - your Tickets will be
delivered as an eticket to the email address provided by You registered,
on during the transaction Problems with printing or your mobile device at
the Event will not be Our responsibility. Unauthorised duplication of Your
eticket may prevent Your admittance to the Event. The Reader is not
responsible for any inconvenience caused by unauthorised duplication. If
unauthorised duplicates appear The Reader reserves the right to refuse
entry to all Ticket holders and may in some circumstances credit the
original purchaser the face value, in which case this will constitute full
remuneration. A hard copy duplicate Ticket issued by The Reader, will
render the original eticket null and void.
- If You are collecting Your Ticket(s) from the Venue, You must
have an acknowledgement of order sent by Us to You, and the credit/debit
card used by You to purchase Ticket(s).
- The Reader does not offer a delivery service for Ticket(s).
- CHANGES TO EVENT
- We the right to make alterations to the published Event
programme where reasonably necessary. Where such alteration is a material
change (as described in clause
7), You will be entitled to claim a refund in accordance
with clause 7.
- CANCELLED / RE-SCHEDULED EVENTS
- Where an Event is cancelled or re-scheduled and You provided
details at the time of ordering, We will use Our reasonable endeavours to
notify You in advance of the advertised start time. We do not guarantee
that You will be informed of such cancellation before the date of the
Event. Customer not giving contact details at the time of purchase will
not be contacted in the event of cancellation.
- It is Your responsibility to inform Us of any change to the
contact address, telephone number or email address You provide Us with at
the time of ordering.
- REFUNDS / EXCHANGES
- If you are unable to attend the Event through no fault of
Ours, we can offer a ticket exchange facility, subject to availability. In
order to obtain an exchange, you must contact us at least 48 hours before
the start of the Event. Ticket(s) can be exchanged for another event of
the same value or higher upon payment of the difference in value. If a
discount has been applied to the Ticket(s), then this will only be
honoured within the original terms and conditions of the offer.
- Where an Event is cancelled or rescheduled (subject to clause
6 and/or this clause) by The Reader or the Promoter, where an Event is
cancelled or rescheduled due to circumstances beyond Our control, or where
there is a material change to the programme of the Event, You will be
entitled to claim a refund from Us in accordance with this clause.
- A 'material' change to the programme of the Event is a change
which, in Our reasonable opinion, makes the Event materially different to
the Event that purchasers of the Ticket, taken generally, could reasonably
expect. The use of understudies in a theatre performance shall not be a
- Where an outdoor Event is cancelled or curtailed because of
adverse weather, customer understand that the weather is a risk factor in
staging such events and We shall not be liable to make any refund or pay
any compensation beyond the purchase value of the ticket.
- Events at the The Reader Mansion House Garden Theatre are
subject to a maximum weather delay of one hours. Such Events can be
delayed, stopped and re-started or otherwise disrupted up to a cumulative
maximum of one hour without cancellation. Customers are responsible for
ensuring that their travel & parking arrangements take note of this
possibility. No compensation will be paid due to customer's parking or
travel in these circumstances.
- Where such a refund is sought due to cancellation,
rescheduling or a material change to the programme of the Event, You must
bring this to Our attention as soon as possible upon becoming aware of
such material change, cancellation or where the Event has been
rescheduled, prior to the rescheduled Event. The refund for Ticket(s)
equals the price paid by You to Us for such Ticket, including the
applicable per Ticket booking fee.
- Refunds shall only be made to the person who purchased the
Tickets and, when possible, be made using the same method as was used to
purchase the Tickets except, at Our discretion, where payment was made by
- These Terms and Conditions do not and shall not affect your
statutory rights as a consumer. For further information about your
statutory rights contact Citizens Advice, or the Department for Business
Innovation and Skills.
- Personal arrangements including travel, accommodation or
hospitality relating to the Event which have been arranged by You are at
your own risk. Unless otherwise stated in this clause, Our liability to
You in connection with the Event (including, but not limited to, in the
event of cancellation, rescheduling or material change to the programme of
the Event) shall be limited to the Ticket price paid by You.
- We will not be responsible for any loss, injury or damage to
any person (including You) or property howsoever caused: (a) in any
circumstances where there is no breach of a legal duty of care owed by Us
(b) in circumstances where such loss or damage is not a reasonably
foreseeable result of any such breach (save for death or personal injury
resulting from Our negligence); or (c) to the extent that any increase in
any loss or damage results from breach by You of any of these Terms and
- Nothing in these Terms and Conditions seeks to exclude or
limit Our liability for death or personal injury caused by Our negligence,
fraud or other type of liability which cannot by law be excluded or
- AFTER SALES CARE & COMPLAINTS
- Should You have any queries or complaints relating to Your
Ticket purchase please contact ticketing team on 0151 729 2200 or
- USE OF DETAILS AND DATA PROTECTION
What we do
with this data
Fulfilling your booking/purchase
Reader will use the personal data you provide to deliver your booking /
purchase (where relevant), contact you in the event of a change to your order,
and to confirm your identity at a booked event. Failure to provide this
information will mean we are unable to process your booking/purchase. We may
also send you a short follow-up email to ask you what you thought about your
booking/purchase. (CON_180516, LIA_180509)
use Monad Ticketing to process bookings, payments and related email
communications. Their privacy notice can be viewed here. Where payment is made by credit or debit card, your
purchasing method, our Accounts Team at The Reader may get in touch with you to
fulfil your purchase.
Accounts Team will keep purchase data for 7 years after the point of
transaction; we'll retain the data you submit on this site for a maximum of
four years from your last interaction. As an Arts Council National Portfolio
Organisation, where your booked event is co-produced with another Arts Council
supported organisation we may also be required to share details of your booking
you choose to add Gift Aid, The Reader will upload your details to Bacs via
Charities Online. Your name and home address will be used to identify you as a
current UK taxpayer. The Reader will hold your data for 6 years following the
termination of your donations. Full details of the Gift Aid process can be
viewed at https://www.gov.uk/claim-gift-aid/ (PC_181026)
The Reader e-communications
you sign up to The Reader's mailing list we'll send you a follow-up email so
you can choose what kinds of news you'd like to hear about. We may tailor the
emails we send so that they relate to your involvement with us and where you
live. Consent is totally optional and won't affect the processing of your
of our email communications will give you the opportunity to unsubscribe from
our mailing lists - alternatively you can opt-out at any time by emailing firstname.lastname@example.org. Email communications will be sent through MailChimp;
their privacy notice can be viewed here. If you're still on our mailing lists
after two years, we'll get back in contact to check you're still happy to hear
from us. (CON_180516)
Partner organisation e-communications
events are produced in collaboration with another organisation, we may ask you
if you wish to sign up their mailing list. If you opt-in, we'll send your
details to the relevant organisation. Consent is totally optional and won't
affect the processing of your booking.
you choose to create a login account, you will be able to access your
purchasing history, remember your details for future purchases and change your
subscription preferences. Please remember to keep your password secure.
If you have any
queries, please contact The Reader's Data Compliance Manager using the contact
You have the
right to lodge a complaint with the Information Commissioner's Office if you
are unhappy with our response.
The data we
collect is stored securely in line with GDPR and The Reader's Data Protection
Policy, which is available on request. All queries should be directed to: The
Data Compliance Manager, The Reader, Mansion House, Calderstones Park,
Liverpool, L18 3JB Tel: 0151 729 2200 Email: email@example.com
- RESALE OF TICKETS
- You may not resell or transfer a Ticket if prohibited by law.
Any resale or transfer (or attempted resale or transfer) of a Ticket in
breach of the applicable law is grounds for seizure or cancellation of
- VOID TICKETS
- Any Ticket obtained in breach of these Terms and Conditions
shall be void and all, rights conferred or evidenced by such Ticket shall
be void. Any person seeking to use such a void Ticket in order to gain or
provide entry to an Event may be considered to be a trespasser and may be
liable to be ejected and liable to legal action. Void Ticket(s) are
- Ticket(s) may be restricted to a maximum number or sold
subject to certain restrictions on entry or use, such as restricted,
obstructed or side view or a minimum age for entry. Any such restriction
shall be displayed on Our website or otherwise notified to You before or
at the time You book the Ticket(s). It is Your responsibility to ensure
that You read all notifications displayed on Our website. We reserve the
right to cancel Ticket(s) purchased in excess of the maximum number,
without prior notice unless the purchase of Ticket(s) in excess was due to
Our error, in which case We will notify You prior to cancelling Your
- CONDITIONS OF ADMISSION AND ATTENDANCE
- The management of The Reader reserves the right to refuse
Ticket holder's admission to the Venue in reasonable circumstances
including for health and safety, licensing reasons or where a Ticket is
- The management of the Venue also reserves the right to
request that Ticket holders leave the Venue at any point on reasonable
grounds and may take any appropriate action to enforce this right. By way
of example only, the Venue may remove a Ticket holder who:
- has behaved in the Venue in a manner which, in the
reasonable opinion of the Venue has, or is likely to affect the enjoyment
of other visitors; or
- uses threatening, abusive or insulting words or behaviour or
in any way provokes or behaves in a manner which may provoke a breach of
the peace; or
- in the reasonable opinion of the Venue is under the
influence of drugs or has consumed an excessive amount of alcohol; or
- fails, when required, to produce proof of identity or age;
- obstructs gangways, access-ways, exits, entrances or
staircases, congregates in non-designated areas or seeks entry to stands
or seats for which he/she does not hold a Ticket.
- You must comply with instructions and directions given by
Venue staff and stewards.
- No refunds will be given to Ticket holders who are refused
entry or ejected due to their own behaviour as suggested in, but not
limited to, the examples above.
- Children (newborn to 15 years inclusive unless otherwise
stated at the time of booking and on the ticket) shall require their own
ticket which shall be at full ticket price if no child concessions are available
at the time of booking. Children under 12 months, unless otherwise stated
at the time of booking and on the ticket, require a free of charge ticket
to suitable shows. Children must be supervised at all times and
supervision of children shall be by not less than 1 adult per 10 children.
The Management reserves the right to ask parents / supervisors to remove
children if, in the opinion of the Management, they are causing a
- RESTRICTIONS AND PROHIBITIONS
- The use of equipment for recording or transmitting (by
digital or other means) any audio, visual or audio-visual material or any
information or data inside any Venue is strictly forbidden. Unauthorised
recording equipment, recordings, tapes, films or similar items may be
confiscated and destroyed or deleted. Any recording made of an Event in
breach of these conditions shall belong to The Reader who will not be
liable for any loss, theft or damage to confiscated items.
- By attending an Event, Ticket holders consent to filming and
sound recording of themselves as members of the audience. We may use such
films and recordings for promotional or archival purposes (including any
copies) without payment or licence.
- Ticket holders shall not bring into the Venue or display or
distribute (whether for free or not) at the Event any sponsorship, promotional
or marketing material.
- Mobile telephones and messaging equipment must be switched
off during the Event.
- Alcohol may only be consumed in authorised areas. Smoking is
not permitted unless within a designated smoking Area (if any).
- The following are not permitted within any Venue:
- animals (with the exception of dogs in the designated area
of the Café an assistance dogs);
- laser pens, fireworks, flares, smoke bombs
- Your own food and drink (unless permitted by the Venue);
- bottles, cans or glass containers (unless permitted by the
- any item which may be interpreted as a potential weapon
including sharp or pointed objects (e.g. knives);and
- illegal substances.
- The management of the Venue reserves the right to conduct
security searches from time to time and confiscate any item which, in the
reasonable opinion of the management of the Venue, may cause danger or
disruption to other members of the audience or the Event or is one of the
items not permitted in the Venue as listed above.
- Every effort shall be made to admit latecomers to Events at a
suitable break in the Event, but late admission cannot be guaranteed.
- Terms and Conditions shall be applicable to Vouchers and,
unless set out in this clause 16 or the context otherwise requires, all
references in these Terms and Conditions to Tickets shall include
- Vouchers will be delivered by email with Your Tickets (if
purchased at the same time as Your Tickets) and will arrive by email no
later than 5 Working Days before the date of the performance. Vouchers are
only redeemable with a valid Ticket. They can only be exchanged,
refunded or cancelled in circumstances where the Tickets to which they
relate are exchanged, refunded or cancelled. Ticket Related Vouchers may
only be exchanged if the product to which the Ticket Related Voucher
relates is available on the new date that the Ticket is exchanged to and
if not a full refund will be issued for the Ticket Related Voucher element
of Your booking.
- Your contract for the purchase of Vouchers is formed as soon
as We have processed Your payment and, in the case of Reader Vouchers will
expire within 12 months and must be used within such time periods as they
cannot be extended.
- We shall endeavour to deliver Your Voucher(s) to You as soon
as possible after You place Your order and in any event within 5 Working
Days after payment. Vouchers are non-refundable and are valid for the
period shown only If You do cancel Your Voucher(s) within such 14 day
period, You will receive a full refund upon receipt of Your returned
Voucher provided that The Reader shall be entitled to deduct from such
refund the amount of the Voucher used or redeemed prior to the
cancellation date. For the avoidance of doubt, if the entire Voucher has
been used or redeemed you will not receive a refund. If You do want to
cancel and You are eligible to do so, You should call the ticketing team
on 0151 729 2200 or email firstname.lastname@example.org
- RETAIL OFFERS
- The Reader reserves the right to change these general terms
and conditions which are applicable to all retail offers and discounts at
any time without prior notice by amending these online.
- Offers and discounts are not transferable and cannot be used
in conjunction with any other offer or discount.
- All offers and discounts are subject to availability, can be
changed or withdrawn without notice, and may be available for a limited
18. HEALTH AND SAFETY
- Ticket holders must comply with all relevant statutes, safety
announcements and Venue regulations whilst attending the Event. If Ticket
holders have any special requirements or concerns about any special
effects which may be featured at the Event, prior notice should be
provided when ordering Tickets.
- Special effects may include, without limitation, sound, audio
visual, pyrotechnic effects or lighting effects.
19. DISPUTE RESOLUTION
- Any complaints about a Tickets holder's seating or ability to
view a production should be made promptly to the Event manager either
before or during the Performance.
- If any dispute arises out of these Terms and Conditions, We
will attempt to settle it directly with you. We will seek to acknowledge
all customer correspondence within 7 days and We shall use Our reasonable
endeavours to consult or negotiate in good faith, and attempt to reach a
settlement satisfactory to both parties within 28 days of the dispute
being brought to our attention.
- As an online trader, pursuant to European Union legislation,
you may use the following link to the European Commission's Online Dispute
Resolution platform here, where you can access
further information about online dispute resolution.
- If we delay or fail to enforce any of these Terms and
Conditions It shall not mean that We have waived our right to do so.
- We shall be entitled to assign any of Our rights and
obligations under these Terms and Conditions provided that Your rights are
not adversely affected
- If it is found by a Court that any of these Terms and
Conditions for any reason cannot be enforced, this shall not prevent the
other provisions from continuing to apply.
23. THIRD PARTIES
- We, our successors or assigns may rely on any rights set out
in these Terms and Conditions in accordance with the provisions of the
Contracts (Rights of Third Parties) Act 1999 (the 'Act'). Except as
provided above, any person who is not a party to these Terms and
Conditions shall have no rights under the Act to rely on any of these
Terms and Conditions. The Act can give rights under some contracts to
third parties who are not parties to those contracts but in this case on
We, (and/or our affiliates, successors or assigns) and You (or Your
assignees permitted hereby) have rights and obligations under this
24. EVENTS BEYOND OUR REASONABLE
CONTROL (FORCE MAJEURE)
- For the purposes of these Terms and Conditions, 'Force
Majeure' means any cause beyond Our control including, without limitation,
act of God, war, insurrection, riot, civil disturbances, acts of
terrorism, fire, explosion, flood, theft of essential equipment, malicious
damage, strike, lock out, weather, third party injunction, national
defence requirements, acts or regulations of national or local
governments. We will not be liable to You for failure to perform any
obligation under these Terms and Conditions to the extent that the failure
is caused by Force Majeure. This Clause does not affect the terms of
25. AMENDMENTS AND VARIATIONS
- We intend to rely on the written terms set out here in this
document as well as the written terms and conditions of the Promoter. You
should read the terms and conditions carefully before entering into the
contract to ensure that they contain everything that You consider has been
agreed. If they do not, then you should speak to any member of staff.
After the contract has been made, these Terms and Conditions cannot be
varied or amended in any respect unless both You and We agree in writing.
26. NO PARTNERSHIP OR AGENCY
- Nothing in these Terms and Conditions and no action taken by
You or Us under these Terms and Conditions shall create, or be deemed to
create, a partnership, joint venture or establish a relationship of
principal and agent or any other relationship between You and Us beyond
the relationship created under these Terms and Conditions.
27. ENTIRE AGREEMENT
- These Terms and Conditions, and the terms and conditions of
the Promoter and any specially agreed terms constitute the entire
agreement between the parties in connection to, its subject matter and
supersede any previous terms and conditions, agreement or arrangement
between the parties. Each of the parties agrees that it has not entered
into these Terms and Conditions in reliance on, and shall have no remedy
in respect of, any statement, representation, covenant, warranty,
undertaking or indemnity (whether negligently or innocently made) by any
person (whether party to these Terms of Conditions or not) other than as
expressly communicated by Us to You before You have completed Your
purchase or set out in these Terms and Conditions. Nothing in this clause
shall operate to limit or exclude any liability for fraud.
28. GOVERNING LAW AND
- These Terms and Conditions shall be governed by and construed
in all respects in accordance with English law and the parties agree to
submit to the exclusive jurisdiction of the English courts.